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Licensed Telecoms Service Provider| Phone Lines & Extensions | Home-Line (SIP Trunk) | 50-100Cloud PBX Business Extensions 50-100 | 25-49Cloud PBX Business Extensions 25-49 | 10-24Cloud PBX Business Extensions 10-24 | 1-9Cloud PBX Business Extensions 1-9 |
|---|---|---|---|---|---|
| A standalone line on the TeleCloud Phone App with its own phone number — no PBX features, no call transfer and no internal calls, with voicemail to email included. | Per extension. | Per extension. | Per extension. | Per extension. | |
R0per month | R40per month | R50per month | R55per month | R60per month | |
| Call handling | |||||
| Call transfer | — | ||||
| Call forwarding | — | ||||
| Hunt groups | — | ||||
| Call screening | — | ||||
| Music on hold | — | ||||
| Auto-attendant & voicemail | |||||
| Digital receptionist | — | ||||
| Text-to-speech IVR | — | ||||
| Voicemail to email | |||||
| Teams & supervision | |||||
| Virtual conferencing | — | ||||
| Whisper, spy & barge | — | ||||
| Control & access | |||||
| PIN-protected dialing | — | ||||
| Dialing restrictions | — | ||||
| TeleCloud portal access | — | ||||
| API access | — | ||||
| Mobile application | — | — | — | — | |
| Phone Numbers | 087 Phone087 Phone Number | GeographicGeographic Number | MobileMobile Number | Number PortingNumber Porting (Instant switch-over after 7 working days) |
|---|---|---|---|---|
| Free 087 non-geographic VoIP number. | Standard 01X South African landline numbers. | Use a mobile number with our PBX system. | Keep your existing number — once-off port-in. | |
R0per month | R40per month | R60per month | R200once off | |
| Number type | National 087, non-geographic | South African landline (01X) | MTN mobile range (08X) | Your existing landline or mobile |
| Inbound & Outbound calls | Included | Included | Included | Included |
| Prepaid Airtime Plans | Prepaid Airtime |
|---|---|
R0per month | |
| Included Minutes | Pay as you go |
| Can Call out to | Local & International |
| Concurrent Calls | Unlimited |
| Monthly Fee | None |
| Call Rates | View the rate sheet |
| Monthly Airtime Plans | 100Airtime Plan 100 | 250Airtime Plan 250 | 500Airtime Plan 500 | 750Airtime Plan 750 | 1000Airtime Plan 1000 |
|---|---|---|---|---|---|
| 100 minutes of calls a month, to any South African network. | 250 minutes of calls a month, to any South African network. | 500 minutes of calls a month, to any South African network. | 750 minutes of calls a month, to any South African network. | 1 000 minutes of calls a month, to any South African network. | |
R50per monthR0.50 / min | R125per monthR0.50 / min | R250per monthR0.50 / min | R375per monthR0.50 / min | R500per monthR0.50 / min | |
| Included Minutes | 100 | 250 | 500 | 750 | 1000 |
| Can Call out to | Local & International | Local & International | Local & International | Local & International | Local & International |
| Concurrent Calls | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Rollover Period | 3 Months | 3 Months | 3 Months | 3 Months | 3 Months |
| Unlimited Airtime Plans | 1 ChannelUnlimited 1 Channel | 2 ChannelsUnlimited 2 Channels | 4 ChannelsUnlimited 4 Channels | 8 ChannelsUnlimited 8 Channels | 12 ChannelsUnlimited 12 Channels |
|---|---|---|---|---|---|
| Unlimited local calling on 1 concurrent channel. | Unlimited local calling on 2 concurrent channels. | Unlimited local calling on 4 concurrent channels. | Unlimited local calling on 8 concurrent channels. | Unlimited local calling on 12 concurrent channels. | |
R199per monthR199 per channel | R349per monthR174.50 per channel | R599per monthR149.75 per channel | R999per monthR124.88 per channel | R1 399per monthR116.58 per channel | |
| Can Call out to | Local only | Local only | Local only | Local only | Local only |
| Concurrent Calls | 1 | 2 | 4 | 8 | 12 |
| Fair usage policy | 1000 mins per channel | 1000 mins per channel | 1000 mins per channel | 1000 mins per channel | 1000 mins per channel |
| Call Center | Cloud PBX Call Center Extension |
|---|---|
| Everything in Business, tuned for contact-centre teams. | |
R100per month | |
| Call centre | |
| Call queues | |
| Live wallboard & queue stats | |
| Answering Machine Detection (AMD) | |
| Whisper, spy & barge | |
| Call handling | |
| Call transfer | |
| Call forwarding | |
| Hunt groups | |
| Call screening | |
| Music on hold | |
| Virtual conferencing | |
| Auto-attendant & voicemail | |
| Digital receptionist | |
| Text-to-speech IVR | |
| Voicemail to email | |
| Control & access | |
| Mobile application | |
| TeleCloud portal access | |
| API access | |
| PIN-protected dialing | |
| Dialing restrictions | |
| Microsoft Teams | Operator Connect — Fully Managed | Operator Connect — BYOL Unmanaged | Microsoft Teams Integration - Operator Connect | Teams Phone System Integration |
|---|---|---|---|---|
| Per user. We set up and run everything for you. | Per user. Bring your own licence, self-managed. | Per user. Bring your own licence, we manage it. | Per extension. Full PBX features inside Teams. | |
R25per month | R30per month | R65per month | R115per month | |
| Calling in Teams via Operator Connect | ||||
| Provision users from the Teams Admin Center | ||||
| Telecloud-managed call routing | — | — | ||
| Call recording & detailed analytics | — | — | — | |
| SMS, voicemail & conferencing in Teams | — | — | — | |
| Web, iOS, Android & desktop apps | — | — | — | |
| Keep your existing business numbers | — | — | — | |
| Back-to-back Microsoft & Telecloud support | — | |||
| Direct Microsoft Azure peering (1:1 trusted connection) | — | |||
| Telecloud fully managed setup | — | — | — | |
| Bring your own licence (BYOL) | — | — | ||
| PBX Add-Ons | Self Setup | Live Call TranscriptionLive Call Transcription (per extension) | Recording 6 months RetentionRecording 6 months Retention (per extension) | Monthly Itemized Billing | System Setup |
|---|---|---|---|---|---|
| You set your own extensions, numbers and call routing up in the Visual PBX Manager. Nothing to book, no setup charge. | Real-time, AI-powered transcription of every call on your Cloud PBX extension — read it live or export it after the call. | Per extension | |||
R0once off | R20per month | R20per month | R50per month | R1 000once off | |
| Live, real-time call transcription | — | — | — | — | |
| Full transcript exportable after the call | — | — | — | — | |
| Billed per extension, per month | — | — | — | — | |
| Cordless |  |  |  |
|---|---|---|---|
| Additional DECT handset | |||
R760each | R1 200each | R1 650each | |
| Type | Handset only | Handset (demo) | Handset |
| Range | 300m outdoor / 50m indoor | 300m outdoor | 300m outdoor |
| SIP Accounts | — | — | — |
| Battery (talk) | 18h | 10h | 10h |
| Handsets Supported | — | — | — |
| Desktop Wired |  |  |  |  |  |  |  |  |
|---|---|---|---|---|---|---|---|---|
R660each | R800each | R1 100each | R1 220each | R1 290each | R1 490each | R1 720each | R2 480each | |
| PoE | — | — | ||||||
| USB | — | — | — | — | — | — | — | |
| Display | 2.3" mono LCD | Mono LCD | 2.3" mono LCD | 2.8" colour + 2.4" side | 132x64 mono LCD | 2.8" colour + 2.4" side | Mono LCD | 2.8" colour |
| HD Voice | ||||||||
| SIP Accounts | 2 | 2 | 2 | 4 | 2 | 12 | 2 | 3 |
| Desktop Wireless |  |  |  |  |
|---|---|---|---|---|
R1 020each | R1 390each | R1 710each | R1 800each | |
| PoE | — | |||
| USB | — | |||
| Wi-Fi | ||||
| Display | 2.8" colour | 4.3" colour | 2.8" colour | 4.3" colour |
| HD Voice | ||||
| Bluetooth | — | |||
| SIP Accounts | 4 | 6 | 6 | 6 |
| LTE |  |  |  |
|---|---|---|---|
R2 030each | R2 170each | R2 180each | |
| PoE | — | — | — |
| USB | — | — | — |
| Wi-Fi | |||
| Display | 2.4" colour | 2.4" colour | 2.8" colour |
| HD Voice | |||
| Bluetooth | — | — | |
| SIP Accounts | 2 | 2 | 2 |
| Accessories |  |  |  |  |  |  |
|---|---|---|---|---|---|---|
| 32 users, 15 calls, 2FXO | ||||||
R60each | R220each | R320each | R1 160each | R2 170each | R5 420each | |
| AI Call Center | Pay As You GoAI Call Center — Pay As You Go | CRM API Access | StarterAI Call Center — Starter | GrowthAI Call Center — Growth | Custom Agent Training ServiceAI Call Center — Custom Agent Training Service | ProfessionalAI Call Center — Professional | EnterpriseAI Call Center — Enterprise |
|---|---|---|---|---|---|---|---|
| R3.50 per minute, no monthly commitment, no setup fee. | Programmatic access to your CRM — leads, contacts and deals — for syncing your AI Call Center's calls into your own CRM, data warehouse or reporting. | For a single business line that should never ring out. | For a sales team that wants only the leads worth phoning back. | Optional once-off training for your AI Call Center agent — trained on your offer, your hours and your qualification rules, tested, and taken live with you. | For a real call centre operation, with the tooling to keep it sharp. | For high volume, white-label deployments and resellers. | |
R0per month | R499per month | R1 250per month | R2 950per month | R3 000once off | R5 900per month | R12 500per month | |
| Included AI call minutes | Pay per minute | — | 400 | 1,500 | — | 4,000 | 10,000 |
| Extra minutes | R3.50 / min | — | R3.20 / min | R2.80 / min | — | R2.40 / min | R1.90 / min |
| AI voice agents | 1 | — | 1 | 3 | — | 10 | Unlimited |
| Simultaneous calls | 1 | — | 2 | 5 | — | 15 | 40 |
| Languages | English | — | English | English, Afrikaans, isiZulu | — | English, Afrikaans, isiZulu | English, Afrikaans, isiZulu |
| Support | — | — | Priority | Dedicated + SLA | |||
| Read/write access to leads, contacts and deals | — | — | — | — | — | — | |
| Same API keys as the rest of the platform (Settings → API Keys) | — | — | — | — | — | — | |
| Pulls straight from the leads your AI Call Center agents create | — | — | — | — | — | — | |
| Billed per account, per month | — | — | — | — | — | — | |
| Agent configured against your real offer, hours and rules | — | — | — | — | — | — | |
| Tested against synthetic callers before it takes a real one | — | — | — | — | — | — | |
| Guided walkthrough of the Trainer and Test Studio | — | — | — | — | — | — | |
| One-time charge, billed once on the first invoice | — | — | — | — | — | — | |
| Uncapped Fibre | 010 Mbps DownloadOpenserve Fibre 010 Mbps Download (10/5) | 030 Mbps DownloadOpenserve Fibre 030 Mbps Download (30/15) | 050 Mbps DownloadOpenserve Fibre 050 Mbps Download (50/25) | 100 Mbps DownloadOpenserve Fibre 100 Mbps Download (100/50) | 200 Mbps DownloadOpenserve Fibre 200 Mbps Download (200/100) | 300 Mbps DownloadOpenserve Fibre 300 Mbps Download (300/150) | 500 Mbps DownloadOpenserve Fibre 500 Mbps Download (500/250) |
|---|---|---|---|---|---|---|---|
R360per month | R580per month | R690per month | R970per month | R1 170per month | R1 440per month | R1 720per month | |
| Upload | Up to 5 Mbps | Up to 15 Mbps | Up to 25 Mbps | Up to 50 Mbps | Up to 100 Mbps | Up to 150 Mbps | Up to 250 Mbps |
| Download | Up to 10 Mbps | Up to 30 Mbps | Up to 50 Mbps | Up to 100 Mbps | Up to 200 Mbps | Up to 300 Mbps | Up to 500 Mbps |
| Uncapped LTE Sims | Telkom Mobile Data - FUP: 2Mbps after 100GB | MTN/Vodacom Fixed Data - FUP: 512Kbps after 150GB | MTN/Vodacom Fixed Data - FUP: 512Kbps after 300GB | MTN/Vodacom Fixed Data - FUP: 1Mbps after 450GB | Telkom Mobile Data 20Mbps - FUP: 2Mbps after 500GB | MTN/Vodacom Fixed Data - FUP: 2Mbps after 600GB | Telkom Mobile Data 30Mbps - FUP: 2Mbps after 600GB | MTN/Vodacom Fixed Data - FUP: 2Mbps after 1000GB |
|---|---|---|---|---|---|---|---|---|
R350per month | R410per month | R550per month | R670per month | R700per month | R790per month | R800per month | R1 140per month | |
| Speed | Up to 10 Mbps | LTE max | LTE max | LTE max | Up to 20 Mbps | LTE max | Up to 30 Mbps | LTE max |
| Router | Any router | TP-Link MR600 | TP-Link MR600 | TP-Link MR600 | Any router | TP-Link MR600 | Any router | Free router included |
| Data cap | 100GB | 150GB | 300GB | 450GB | 500GB | 600GB | 600GB | 1000GB |
| Throttled to (post-FUP) | 2Mbps | 512Kbps | 512Kbps | 1Mbps | 2Mbps | 2Mbps | 2Mbps | 2Mbps |
| Wireless Extenders | Google WiFi Mesh Router |
|---|---|
R2 030each | |
| Routers | Fiber Router - Xiaomi Mi Router…Fiber Router - Xiaomi Mi Router 3 | Fibre Router - 4 Port 300MBps…Fibre Router - 4 Port 300MBps Wireless DSL Router | TD-W9960 | LTE Antenna Router | Fibre Router - 450Mbps Wireless N…Fibre Router - 450Mbps Wireless N Router | TL-WR940N | LTE + Fibre Router - Archer C5LTE + Fibre Router - Archer C5 | AC1200 Wireless Dual Band Gigabit Router | LTE + Fibre Router - Wireless Dual…LTE + Fibre Router - Wireless Dual Band Router (4G + CAT6) | Archer MR600 |
|---|---|---|---|---|---|---|
| Fibre Router | 4 Port 300Mbps Fibre Router | Fibre Router | LTE + Fibre Dual Band Gigabit | LTE + Fibre Dual Band (4G CAT6) | ||
R400each | R580each | R580each | R640each | R1 030each | R1 800each | |