A fully-hosted predictive dialer and omni-channel contact centre, managed in South Africa. Spin up agents in a browser, run inbound, outbound and blended campaigns, and pay per seat — no hardware to buy.
Everything your floor needs
A complete contact centre, out of the box
Built on GoAutoDial, the trusted open-source call centre suite — hosted, secured and supported by TeleCloud.
Predictive & Power DialingManual, preview, progressive and predictive outbound modes keep agents talking, not waiting — with answering-machine detection to skip dead air.
Inbound IVR & ACDMulti-level IVR menus and automated call distribution route inbound calls to the right queue and the right agent, every time.
Blended CampaignsRun inbound and outbound on the same agents simultaneously, so idle inbound time is filled with outbound dials.
webRTC SoftphoneBrowser-based softphones — no desk phones or downloads. Agents log in from anywhere with just a headset and a browser.
Call Recording & QAAutomatic call recording with playback for quality assurance, agent training and compliance — stored and searchable.
Real-Time DashboardsLive wallboards, campaign stats and historical reports give supervisors a complete view of every agent and queue.
CRM & REST APIOpen REST APIs and CRM integration push call data into your business tools and pull lead lists straight into campaigns.
Scripts & CallbacksPer-campaign agent scripts, scheduled callbacks, 3-way conferencing and warm transfers — everything a busy floor needs.
