Call Center
Run a contact centre on your PBX
Call queues, a live wallboard and supervisor tools, on the same Cloud PBX your business extensions already run on.
Call Queues
Callers wait in a queue and land on the next free agent instead of a busy tone.
Live Wallboard
Queue stats on screen as they happen — who is waiting, how long, and who is free.
Whisper, Spy & Barge
Coach an agent mid-call, listen in silently, or join the call outright.
Answering Machine Detection
Outbound calls that reach a voicemail box are recognised and dropped, not worked.A business extension, plus the contact centre
Nothing new to learn and nothing to migrate — it is the extension your team already uses, with the queue tools turned on.Everything a business extension hasPortal access, transfers, hunt groups, IVR, conferencing, call screening and the rest — this is that extension, with the contact-centre tools switched on.
Plus queues and a wallboardCalls queue instead of bouncing, and the team sees the queue it is working: waiting callers, wait times, and agent availability.
Plus supervisor toolsWhisper, spy and barge for coaching live calls, and answering-machine detection so outbound time goes to people who answered.
| Call Center | Cloud PBX Call Center Extension |
|---|---|
| Everything in Business, tuned for contact-centre teams. | |
R100per month | |
| Call centre | |
| Call queues | |
| Live wallboard & queue stats | |
| Answering Machine Detection (AMD) | |
| Whisper, spy & barge | |
| Call handling | |
| Call transfer | |
| Call forwarding | |
| Hunt groups | |
| Call screening | |
| Music on hold | |
| Virtual conferencing | |
| Auto-attendant & voicemail | |
| Digital receptionist | |
| Text-to-speech IVR | |
| Voicemail to email | |
| Control & access | |
| Mobile application | |
| TeleCloud portal access | |
| API access | |
| PIN-protected dialing | |
| Dialing restrictions | |