Legal

Privacy Policy

How Cloud Telecoms (trading as Telecloud) collects, uses, and protects your information.

This privacy notice for Cloud Telecoms (doing business as Telecloud) ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you visit our website at www.telecloud.co.za or engage with us in other related ways, including any sales, marketing, or events.Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

Contents

Summary of Key Points 1. What Information Do We Collect?2. How Do We Process Your Information?3. What Legal Bases Do We Rely On?4. When and With Whom Do We Share Personal Information?5. Do We Use Cookies and Other Tracking Technologies?6. Do We Offer Artificial Intelligence-Based Products?7. How Long Do We Keep Your Information?8. How Do We Keep Your Information Safe?9. Do We Collect Information From Minors?10. What Are Your Privacy Rights?11. Controls for Do-Not-Track Features 12. Do United States Residents Have Specific Privacy Rights?13. Do We Make Updates to This Notice?14. How Can You Contact Us About This Notice?15. How Can You Review, Update, or Delete the Data We Collect From You?

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.Do we process sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.Do we collect information from third parties? We do not collect any information from third parties.How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.With whom do we share personal information? We may share information in specific situations and with specific third parties.How do we keep your information safe? We have organisational and technical processes in place to protect your personal information, though no electronic transmission can be guaranteed to be 100% secure.What are your rights? Depending on your location, applicable privacy laws may give you rights regarding your personal information. The easiest way to exercise them is by contacting us.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise when you contact us.Personal Information Provided by You. The personal information we collect may include the following:

names
phone numbers
email addresses
mailing addresses
contact or authentication data
billing addresses

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process credit worthiness data.Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and security code.Application Data. If you use our application(s), we may also collect geolocation information, mobile device data (device ID, model, operating system, IP address), and push notification preferences. This information is primarily needed to maintain the security and operation of our application(s) and for internal analytics.

Information automatically collected

In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.We automatically collect device and usage information (IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services). This includes log and usage data, device data, and location data, collected through cookies and similar technologies.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.We process your personal information for a variety of reasons, including:

To facilitate account creation and authentication and otherwise manage user accounts.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To send administrative information, such as details about our products, changes to terms, and similar information.
To fulfil and manage your orders, payments, returns, and exchanges made through the Services.
To enable user-to-user communications if you choose to use such offerings.
To save or protect an individual's vital interest.

3. What Legal Bases Do We Rely On?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law.

If you are located in the EU or UK

The GDPR and UK GDPR require us to rely on the following legal bases:

Consent. We may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time.
Performance of a Contract. We process personal information to fulfil our contractual obligations.
Legal Obligations. We may process information to comply with legal obligations.
Vital Interests. We may process information to protect vital interests.

If you are located in Canada

We may process your information with your express or implied consent. In some exceptional cases, we may be legally permitted to process your information without consent (e.g. for fraud detection, legal proceedings, or if the information is publicly available).

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. Do We Offer Artificial Intelligence-Based Products?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.As part of our Services, we offer AI Products designed to enhance your experience. We provide the AI Products through third-party service providers ('AI Service Providers'), including OpenAI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products.All personal information processed using our AI Products is handled in line with our privacy notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process.

7. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.No purpose in this notice will require us keeping your personal information for longer than six (6) months past the termination of the user's account.When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access the Services within a secure environment.

9. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

10. What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in regions such as the EEA, UK, Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.In some regions you have the right to (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure, (iii) restrict the processing of your personal information, (iv) if applicable, to data portability, and (v) not to be subject to automated decision-making.

Withdrawing your consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us.

Opting out of marketing and promotional communications

You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in emails, replying 'STOP' or 'UNSUBSCRIBE' to SMS, or by contacting us.

Account Information

You may log in to your account settings to review, change, or terminate your account. Upon termination, we will deactivate or delete your account and information from our active databases, though we may retain some information to prevent fraud, troubleshoot problems, or comply with legal requirements.

Cookies and similar technologies

Most Web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, though this could affect certain features of our Services.

11. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

12. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you, how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Your Rights

Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data for targeted advertising, sale, or profiling

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months, and we will not sell or share personal information in the future.

13. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated 'Revised' date at the top of this privacy notice. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us by post at:

Cloud Telecoms1257 Willem Botha StreetWierdapark, Centurion, Gauteng 0149South Africa

15. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing. To request to review, update, or delete your personal information, please fill out and submit a data subject access request or contact us using the details above.

Questions about your data?

We're happy to help — reach out and we'll answer your questions about how we handle your information.