Setup fee

Zammad Helpdesk Installation & Setup

Name: Zammad Helpdesk Installation & Setup
Brand: TeleCloud
SKU: SOFT4-HELP-INST
Price: 3000 ZAR
Availability: InStock

Price

R3 000

SKUSOFT4-HELP-INST

## Platform & Ownership

Self-hosted on your Telecloud account — you fully own and control your data

Open-source codebase — independently auditable with no per-agent SaaS fees

Custom CSS, logo and signature branding for a fully white-labelled help desk

Mobile-friendly responsive UI with dashboards, autosave and over 40 languages

## Channels & Inbox

Omnichannel ticketing — email, web form, live chat, telephony and SMS in one inbox

Social channels — WhatsApp Business, Telegram, Facebook and Microsoft Teams

Telephony integrations with Sipgate, Placetel and generic CTI for caller pop-ups

S/MIME and PGP email signing and encryption for secure correspondence

## Ticketing & Workflow

Full ticket history with linking, parent/child relationships, bundling and splitting

SLA monitoring with automatic escalation alerts and breach reporting

Automation rules, macros, text modules and templates for repetitive work

Core Workflows with dynamic object screens tailored to each team

Time accounting, tags, checklists and bulk actions for efficient processing

Audit-proof change history with editing-conflict warnings for concurrent agents

## AI & Self-Service

AI Writing Assistant, AI ticket summaries and automatic language detection

Built-in multilingual Knowledge Base and customer self-service portal

Full-text search across tickets, attachments and customer records

## Customers & CRM

Customer and organization profiles with custom fields and CSV import

Reporting with Grafana and Kibana dashboards plus Clearbit customer enrichment

## Users, Roles & Security

Groups, roles and tree-structured permissions with out-of-office delegation

LDAP, SAML, OpenID Connect, Shibboleth and OAuth single sign-on support

Two-factor authentication, password policies and device logging

## Integrations & API

REST API and webhooks for integration with any third-party system

Integrations for Exchange, iCal, Microsoft 365, GitHub, GitLab and i-doit

Monitoring integrations with Checkmk, Nagios, Icinga and Monit

## Migration & Telecloud Setup

Zammad Migrator for one-shot import from OTRS, Freshdesk or Zendesk

Deployment to your Telecloud hosting account, fully managed

Domain, SSL and DNS configuration included

Initial inbox, channel and SLA configuration

Handover training and documentation

BillingOnce-off purchase — shipped countrywide.