Q: Guide: Gigaset call transferring

To start the transfer to another extension Press either the R key or Ext Call soft key (as indicated on the screen during the call) to place the call on hold. The R key might be in the same key as other symbols, for example the "0" key. You will need to press and hold this button for a couple of seconds if this is the case to place the call on hold. Enter the telephone number of the person you wish to transfer the call to and wait for it to start ringing. The call transfer will now be initiated. Enabling Call Transfer on Your Phone: If you are having issues using these keys then please make sure that these functions are active on your base station or phone. You can check this by logging into the web interface for your base station or phone. Once you are logged into the web interface, go to the Settings tab and under Telephony select the Advanced VoIP Settings option Under Call Transfer both options ("Use R key to initiate call transfer" and "Transfer call by on-hook") should be ticked as "Yes". If they are not, change both options to "Yes" Click Set at the bottom of the page to save the settings.

Q: Setup: Call Center

Inbound call center setup 1. Create users for each agent and link them to the agent user group. 2. Create the extensions for each agent and link the user using the user drop-down. 3. Create the agents and link them to the extension. 4. Create a Call Center Queue and assign your agents to tiers. Outbound call center setup 1. Create users for each agent and link them to the agent user group. 2. Create the extensions for each agent and link the user using the user drop-down. 3. Create the agents and link them to the extension. 4. Create a list and assign the agent to the list. 5. Create dispositions in order to log the calls.

Q: Setup: M3 Cordless Phones

To setup your phone, follow the below instructions. Sim card slot: Under the battery. Connect to Wifi: Menu Wifi settings Options - on Select wifi network Options - connect to network - enter password SIP Details: Menu Account Options - Details - add your SIP account details in here Options - save

Q: Support: Registration

CHECK ACCOUNT Account status must enabled Unlimited Channels or Airtime balance must be > 0 CHECK PBX CONNECTIVITY Visit pbx.cloudtools.co.za to check access to our network. IF NO ACCESS Type in google, "What is my IP" and paste it in https://156.0.96.60/app/extensions/unblock_ip.php CHECK PHONE IS REGISTERED Check registrations https://156.0.96.60/app/registrations/registrations.php?key=e2e4e9a0-c678-45a2-97a2-e24f9f2481fa Disable SIP ALG on the router Disable VO LTE on the router Try swopping TCP and UDP protocol on the phone Double check your sip account credentials Try to register the extension on a different phone using a different network.

Question 1

Guide: Gigaset call transferring

EWD_UFAQ_Post_Author · Accepted Answer

To start the transfer to another extension

Press either the R key or Ext Call soft key (as indicated on the screen during the call) to place the call on hold.

The R key might be in the same key as other symbols, for example the "0" key. You will need to press and hold this button for a couple of seconds if this is the case to place the call on hold.

Enter the telephone number of the person you wish to transfer the call to and wait for it to start ringing. The call transfer will now be initiated.

Enabling Call Transfer on Your Phone:

If you are having issues using these keys then please make sure that these functions are active on your base station or phone. You can check this by logging into the web interface for your base station or phone.

Once you are logged into the web interface, go to the Settings tab and under Telephony select the Advanced VoIP Settings option

Under Call Transfer both options ("Use R key to initiate call transfer" and "Transfer call by on-hook") should be ticked as "Yes". If they are not, change both options to "Yes"

Click Set at the bottom of the page to save the settings.

Question 2

Guide: PBX Feature Codes

EWD_UFAQ_Post_Author · Accepted Answer

DTMF Mode: Outband RFC2833

Advanced

Feature Code	Name	Detail
**	Intercept an extension	Intercept a specific extension
*33	Eavesdrop	Listen to the call. Press 1 remote, 2 local, 3 full conversation, 0 mute
*8[ext]	Extension Intercom	Page a specific extension

Basic

Feature Code	Name	Detail
*1	Call Transfer	Transfer a call to another extension
*2	Record Active Call
*21	Follow Me	Set the Follow Me number
*4	Attended Call Transfer	Attended call transfer to another extension. After extension number press #
*411	Directory	*DIR to dial by name.
*69	Call Return	Call back the last incoming number
*72	Enable Call Forward	Enables Call Forward
*73	Disable Call Forward	Disables Call Forward
*74	Call Forward	Toggle Call Forward enable/disable
*78	Enable DND	Enable Do Not Disturb
*79	Disable DND	Disable Do Not Disturb
*8[ext]	Extension Intercom	Page a specific extension.
*9172	Talking Date & Time	Current server data & time
*925	Wakeup Call	Schedule a wakeup call

Miscellaneous

Feature Code	Name	Detail
*9196	Echo Test	Echo Test

Voicemail

Feature Code	Name	Detail
*111	Voicemail	The system detects the extension, and will prompt for your password
*98	Check any Voicemail box	The system will prompt for both your id (extension number) and password

Question 3

Guide: Unlist your number from Truecaller

EWD_UFAQ_Post_Author · Accepted Answer

If you don't want your number to be searchable in the Truecaller app, then Go to https://www.truecaller.com/unlisting and follow the instructions. ...

Click Settings > Privacy Center > Deactivate

Question 4

Setup: Asterisk Inbound Route Config

EWD_UFAQ_Post_Author · Accepted Answer

type = peer,
secret = password,
username = 101,
host = domain.cloudtools.co.za,
from user = 101,
canreinvite=yes,
insecure=invite,port,
qualify=yes,
nat=yes,
port=5060,
context = from-trunk,
register => ,101:password@yourdomain.cloudtools.co.za/101

Question 5

Setup: Call Center

EWD_UFAQ_Post_Author · Accepted Answer

Inbound call center setup

1. Create users for each agent and link them to the agent user group.

2. Create the extensions for each agent and link the user using the user drop-down.

3. Create the agents and link them to the extension.

4. Create a Call Center Queue and assign your agents to tiers.

Outbound call center setup

1. Create users for each agent and link them to the agent user group.

2. Create the extensions for each agent and link the user using the user drop-down.

3. Create the agents and link them to the extension.

4. Create a list and assign the agent to the list.

5. Create dispositions in order to log the calls.

Question 6

Setup: Desktop IP Phone

EWD_UFAQ_Post_Author · Accepted Answer

Connect to Internet - Wired

Connect a LAN Cable

Connect to Internet - Wireless

Click the Settings Button

Enable Wi-Fi

Select a Network

Put in your network password
Set your DNS to:
8.8.8.8
8.8.4.4

Log onto the web interface:

Click the center tick button to find the ip address of the phone.

Enter the IP Address into a web browser of a PC on the same network.

Username: admin

Password: admin

Enter the registration details

Click on the Account Tab and add details from Extension email sent to you as below:

Label: Extension Username as per email sent to you

Display Name: Extension Username as per email sent to you

Register Name: Extension Username as per email sent to you

Username: Extension Username as per email sent to you

Password: Extension Password as per email sent to you

Sip Server: Extension Sip Server as per email sent to you

Transport Type: TCP

Click Confirm

Refresh the Page

Check that the register status says: Registered

Go to the Account tab

On the left tab, click advanced

Ensure DTMF Type is RFC2833

Reboot the phone (Pull out the power plug and back in).

If not registered, double check the above details.

Check your Codecs

Click on Codecs and make sure you enable the following in order: PCMA(G711A), G729

Question 7

Setup: Gigaset IP Phone

EWD_UFAQ_Post_Author · Accepted Answer

Connect your Gigaset Base to your ethernet input connector

Menu->Settings->Network

Get ip address

Make sure the computer you going to use for the ip address is connected to the same network as your base component

Login password : 0000

Settings->Telephony

Question 8

Setup: M3 Cordless Phones

EWD_UFAQ_Post_Author · Accepted Answer

To setup your phone, follow the below instructions.

Sim card slot:

Under the battery.

Connect to Wifi:

Menu

Wifi settings

Options - on

Select wifi network

Options - connect to network - enter password

SIP Details:

Menu

Account

Options - Details - add your SIP account details in here

Options - save

Question 9

Support: Phone Calling

EWD_UFAQ_Post_Author · Accepted Answer

CHECK THE ACCOUNT

Account status must enabled

Unlimited Channels or Airtime balance must be > 0

Check your access to our server

Visit pbx.cloudtools.co.za from your browser.
If you cannot access the site:
- Switch off any phones on your network that may have a faulty password.
- Go to the czone, choose your extension and click unblock my IP.

Check phone is registered

Check registrations
Disable SIP ALG on the router
Try swopping TCP and UDP protocol on the phone
Double check your sip account credentials
Try to register the extension on a different phone using a different network.

Disable SIP ALG and VoLTE on your internet router

Obtain the IP Address of your router.
Go to Internet ethernet properties - IPv4 Gateway.
Enter IP on a new tab on your browser.
Enter your router username and password.
Go to Security Settings.
Find and Disable SIP ALG, if the router has the feature.
Find and Disable VoLTE, if the router has the feature.

Check your phone settings
Obtain IP address of the phone, by clicking the status button.
Enter the phones IP Address on a browser on the same network as the phone.

Log into your phone
Username: admin
Password: admin

Username, password and SIP Server: As per phone setup details email
Timezone: Africa/Johannesburg
DTMF: RFC2833
Codec Order: PCMA (ALAW), G729, G722
Manual DNS: Primary DNS: 8.8.8.8 / Secondary DNS: 208.67.222.222

Reboot your phone by removing power cable.
If registration continues to fail, disable the Account 1 on the phone and register your details on Account 2.

If the above did not work for you

Send the following to helpdesk@cloudtelecoms.co.za:

1. Your number

2. The number you are dialling

4. Description of the problem.

Question 10

Support: Registration

EWD_UFAQ_Post_Author · Accepted Answer

CHECK ACCOUNT

Account status must enabled

Unlimited Channels or Airtime balance must be > 0

CHECK PBX CONNECTIVITY

Visit pbx.cloudtools.co.za to check access to our network.

IF NO ACCESS

Type in google, "What is my IP"

and paste it in https://156.0.96.60/app/extensions/unblock_ip.php

CHECK PHONE IS REGISTERED

Check registrations

https://156.0.96.60/app/registrations/registrations.php?key=e2e4e9a0-c678-45a2-97a2-e24f9f2481fa

Disable SIP ALG on the router
Disable VO LTE on the router

Try swopping TCP and UDP protocol on the phone

Double check your sip account credentials

Try to register the extension on a different phone using a different network.

010 500 7500

FAQs