CHECK THE ACCOUNT

Account status must enabled

Unlimited Channels or Airtime balance must be > 0

Check your access to our server
 

• Visit pbx.cloudtools.co.za from your browser.
• If you cannot access the site:
  • Switch off any phones on your network that may have a faulty password.
  • Go to the czone, choose your extension and click unblock my IP.

Check phone is registered

• Check registrations 
• Disable SIP ALG on the router
• Try swopping TCP and UDP protocol on the phone
• Double check your sip account credentials
• Try to register the extension on a different phone using a different network.

Disable SIP ALG and VoLTE on your internet router
 

• Obtain the IP Address of your router.
• Go to Internet ethernet properties – IPv4 Gateway.
• Enter IP on a new tab on your browser.
• Enter your router username and password.
• Go to Security Settings.
• Find and Disable SIP ALG, if the router has the feature.
• Find and Disable VoLTE, if the router has the feature.

Check your phone settings
Obtain IP address of the phone, by clicking the status button.
Enter the phones IP Address on a browser on the same network as the phone.

 

Log into your phone
Username: admin
Password: admin
 

• Username, password and SIP Server: As per phone setup details email
• Timezone: Africa/Johannesburg
• DTMF: RFC2833
• Codec Order: PCMA (ALAW), G729, G722
• Manual DNS: Primary DNS: 8.8.8.8 / Secondary DNS: 208.67.222.222

Reboot your phone by removing power cable.
If registration continues to fail, disable the Account 1 on the phone and register your details on Account 2.






If the above did not work for you
 

Send the following to helpdesk@cloudtelecoms.co.za:

1. Your number

2. The number you are dialling

4. Description of the problem.