Inbound call center setup

1. Create users for each agent and link them to the agent user group.

2. Create the extensions for each agent and link the user using the user drop-down.

3. Create the agents and link them to the extension.

4. Create a Call Center Queue and assign your agents to tiers.

Outbound call center setup

1. Create users for each agent and link them to the agent user group.

2. Create the extensions for each agent and link the user using the user drop-down.

3. Create the agents and link them to the extension.

4. Create a list and assign the agent to the list.

5. Create dispositions in order to log the calls.