To start the transfer to another extension

Press either the R key or Ext Call soft key (as indicated on the screen during the call) to place the call on hold.

The R key might be in the same key as other symbols, for example the “0” key. You will need to press and hold this button for a couple of seconds if this is the case to place the call on hold.

Enter the telephone number of the person you wish to transfer the call to and wait for it to start ringing. The call transfer will now be initiated.

Enabling Call Transfer on Your Phone:

If you are having issues using these keys then please make sure that these functions are active on your base station or phone. You can check this by logging into the web interface for your base station or phone.

Once you are logged into the web interface, go to the Settings tab and under Telephony select the Advanced VoIP Settings option

Under Call Transfer both options (“Use R key to initiate call transfer” and “Transfer call by on-hook”) should be ticked as “Yes”. If they are not, change both options to “Yes”

Click Set at the bottom of the page to save the settings.