Setup: PBX Audio Codec Settings
1. Access the IP Phone’s Web Interface 2. Log In to the Web Interface 3. Locate Codec Settings 4. Configure Codecs 5. […]
Support: Phone Calling
CHECK THE ACCOUNT Account status must enabled Unlimited Channels or Airtime balance must be > 0 Check your access to our […]
Support: Fibre
1. Try accessing the internet On your web browser type in www.google.com to test out. 2. Check the fibre box Reboot your […]
Support: Registration
CHECK ACCOUNT Account status must enabled Unlimited Channels or Airtime balance must be > 0 CHECK PBX CONNECTIVITY Visit pbx.cloudtools.co.za to […]
Guide: PBX Feature Codes
DTMF Mode: Outband RFC2833 Advanced Feature Code Name Detail ** Intercept an extension Intercept a specific extension *33 Eavesdrop Listen to the […]
Setup: Gigaset IP Phone
Connect your Gigaset Base to your ethernet input connector Menu->Settings->Network Get ip address Make sure the computer you going to use […]
Setup: M3 Cordless Phones
To setup your phone, follow the below instructions. Sim card slot: Under the battery. Connect to Wifi: Menu Wifi settings […]
Guide: Gigaset call transferring
To start the transfer to another extension Press either the R key or Ext Call soft key (as indicated on the screen […]
Setup: Desktop IP Phone
Connect to Internet – Wired Connect a LAN Cable Connect to Internet – Wireless Click the Settings Button Enable Wi-Fi Select […]
Guide: Unlist your number from Truecaller
If you don’t want your number to be searchable in the Truecaller app, then Go to https://www.truecaller.com/unlisting and follow the instructions. … […]
Setup: Call Center
Inbound call center setup 1. Create users for each agent and link them to the agent user group. 2. Create the extensions […]
Setup: Asterisk Inbound Route Config
type = peer,secret = password,username = 101,host = domain.cloudtools.co.za,from user = 101,canreinvite=yes,insecure=invite,port,qualify=yes,nat=yes,port=5060,context = from-trunk,register => ,101:password@yourdomain.cloudtools.co.za/101